[블게]  자비 교환에대해 여쭤봅니다~

안녕하세요!
얼마전에 자비에서 겨울왕국스틸북 불량과 디스크 지문으로 글을올렸었습니다.
자비에 문의하였더니 처음엔 부분환불을얘기하길래 다시한번 교환해달라했더니 다른 상담원이
제품수거없이 교환해주겠다고 하는데
그냥두면 진행이되는건지 아님 그렇게해달라고
다시 답을 해줘야하나요?? ㅎㅎ
교환진행해보셨던분들께서 조언 부탁드립니다^^

아래는 이메일내용입니다~ 감사합니다~^^
Hello Cho,

Thank you for getting in touch to request a replacement.

This has been processed and you will receive a confirmation email as soon as the item is sent. Please refer to the confirmation email for estimated delivery timescales.

Please note that you do not have to send back the damaged item.

If there is anything else that we can help with, then please let us know and a member of our team will be happy to help.

Kind regards,

Csaba

Zavvi.com Customer Service Team

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Many Thanks,
Tom Phillips